MyChart Use

Electronic Medical Record

MyChart Use – Electronic Medical Record

We are now entering our third year of electronic medical record (EMR) use.  One of the most beneficial tools associated with the EMR is MyChart.  Via MyChart, you may directly message your doctors, in a secure and private venue, allowing you to easily ask a question.

Here are some things you should always keep in mind when using MyChart:

  • Never, never use a MyChart message to communicate urgent or critical information.  Always call the office if you have an urgent need.
  • MyChart messages become a permanent part of your medical record – do not use MyChart to communicate medical information or ask questions about a person other than yourself.
  • This is not a standard email system; because encryption and other protocols are applied to each one, messages may take up to 4-business days to be delivered to the doctor. 
  • Because of the busyness of their day, doctors do not always have time to address a MyChart message the same day it is received.  This is especially true if the physician needs to research a question you may be asking.
  • Messages should only address one topic, be short and simple.  Complex situations need an office visit.
  • MyChart is not to be used for diagnosis of a medical problem. That is the purpose of an office visit.
  • You should only MyChart message your doctor about existing problems for which you have been recently seen (i.e., within the past month).
  • If your question is too long or complicated to safely address without a personal visit, your doctor will not answer in MyChart, but will instruct you to set-up an office visit.
  • Because we are an independent clinic (leasing the ProHealth EMR) you may not schedule an appointment, cancel an appointment, or pay your medical bill through MyChart.

In a nutshell, use of MyChart is not a substitute for proper medical evaluation, management, or care. Keeping these tips in mind will result in happy use (by both patient and doctor) of these new technological features AND will assure safe, standard-of-care medicine.